RMA Policy

RMA Policy

ISP Supplies stands behind our products that we offer and take pride in every package that we ship out to our customers.  In the case of product failure, loss, damage or if you are unhappy with your product in any way please contact us and let us know.

 

 

Damage in transit / Loss Policy

           

All shipments should be physically inspected immediately upon receipt.  Do not accept visibly damaged packages unless the carrier notes the extent of the damage.  Please contact us within five (5) business days of receipt to report the damages.  This will ensure the eligibility for credit from the freight carrier; failure to do so can result in refused replacement or compensation.

 

Returns for Credit

 

ISP Supplies will accept most new, unopened items within fourteen (14) days of delivery for a full refund.  To receive full credit, the item(s) must be returned unopened in new condition with all packing material, manuals and accessories.  Item(s) that are not returned in this condition are subject to a minimum restocking fee of 25% and ISP Supplies discretion.   This includes opened packaging, missing or used packing materials, missing or used accessories, writing, marking, labels or stickers to the product packaging or to the product itself.

 

Failed Items

 

If the item(s) you have purchased fails within the manufacture warranty period, please contact us for instructions.  Each manufacturer has different warranty policies and we will provide the correct process for the specific manufacturer.

 

Advance Replacement

 

ISP Supplies requires full payment for advance replacement item(s).  When the returned item(s) have been received and evaluated, we will refund the amount provided they are found to be defective.  If tested good and in working condition, the item(s) will be returned back to you.  If you need to return the advance replacement item, it must be in new condition with all accessories and packaging and there can be no damage to the original box.

 

If you buy the advance replacement on a Net Terms account and the invoice becomes due before the repair is completed, you will owe for the item just like any other invoice on its due date.  There is no extension of the due date for advanced replacement invoiced items.

 

Software and Licenses

 

Software and licenses are non-returnable, non-refundable and non-transferrable.  Once a license is issued by the manufacturer, they will not credit it back to you and we are not able to credit you as well.  Therefore, know what you are buying is correct before you make a software or license purchase.

 

Fiber Optic Equipment

 

We cannot accept returns on any fiber related products if the original manufacturer’s seal is broken.  This applies to fiber cables/jumpers and optical interface SFP’s.

 

Cloud-Based Equipment

 

Devices registered through a cloud-based service must be removed from that registry before returning the device to us.

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